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Frequently Asked Questions

Are there any discounts or incentives?


There are a number of discounts and incentives. Please request your Schoop ID

Is there a free trial?


You can try Schoop free for 30 days.

Request your free trial »

Is the app free to download?


How much does Schoop cost?

The app is free to download

Prices for organizations that want to use Schoop to connect with their community can be found in our pricing section here

Are there are any hidden costs?


Online training is provided, as is unlimited online support.

We do offer additional resources to help you launch your Schoop channel such as stickers and PVC banners, which cost extra.

Is support Included?


Ongoing, online support is free.

Is it text messaging?


Schoop is an app that uses push messaging which is free and unlimited. Push messaging only requires the most basic of data signals, and does not rely on a telephone signal.

What if I don’t have a smartphone or a tablet?

Not a problem! People can subscribe and get exactly the same messages, newsletters, calendar events, and forms via email. 97.5% of Schoop subscribers are using iPhone, iPad or Android devices.

We have divorced parents. Can both parents get the same information?


Unlike SMS based systems, Schoop can be downloaded by anyone, so many more than parents can be involved. In modern families, it is common for parents to rely on carers, childminders, extended family and friends. They all have a role to play, and they all have a right to be in the loop.

We already use text messages. Why Schoop?

Text messages cost money per send, which is why organizations only use them for administrative purposes – on the whole. Also, Schoops can be sent to anyone who wants to download the app, so more people can be in the loop.

Schoop includes:

  • Unlimited, free push messages
  • Text to speech
  • Newsletters and engagement features
  • An interactive calendar with reminders
  • Forms & surveys
  • Text to Speech
  • Multilingual app

Is there any advertising in Schoop?


And there never will be.

Is Schoop secure?


We take data protection very seriously. Schoop uses SSL security much like an online bank to protect your log in and identity.

Our Data protection reg. no: Z3641715

What about safeguarding children?

We take this very seriously!

Any data stored which may personally identify you or your loved ones is encrypted, and can only be deciphered within the Schoop management software.

Is there lots of additional work?


Schoop takes a couple of minutes to set up, and training can take less than 10 minutes. It is really easy to use.

Take a look at this video if you don’t believe us …

Is it pronounced Scoop or Shoop?

We pronounce it as scoop, not shoop. Schoop was originally just for schools and was a contraction of “Schools in the Loop”.To be honest, we don’t care how you want to pronounce Schoop.

But … you don’t send your kids to “shool” do you? Or wear “scoes” on your your feet?

Scoop, Shoop …. whatever you like best!

Can I order a medium deep pan pepperoni with a side of fries and a coke?

Erm … No

I think you’ve dialed the wrong number

Do customers communicate via the app as well?


You log in to our secure Schoop Staffroom online here.

We are developing a Schoop Staffroom app for this.

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